Contact Us | Shipping and Return Policy

Contact Us

We strive to provide only the highest quality products and for every customer to be completely satisfied with their order.  Please contact us with any questions or concerns that you may have.  We will be happy to hear from you, and will respond within one business day, if not sooner.

By Phone or SMS:  (404) 941-0468‬

By Email:  support@supportprotocols.com

Shipping Policy

As of now, we offer shipping only to the United States, and do not ship to US Territories or internationally.

Continential US Shipping Rates

Standard (3 -7 business days): 

• Orders $0 - $49.99:  $4.90
• Orders $50 - $99.99:  $7.90
• Orders $100 - up:  Free

Expedited (2-day if order placed by noon EST.  Not available for military or PO box addresses):

• Orders $0 - $49.99:  $7.90
• Orders $50 - $99.99:  $10.90
• Orders $100 - up:  $5.90

Alaska, Hawaii Shipping Rates

Standard:  $20 flat-rate shipping on all orders

Expedited:  Not available

Return Policy

Products must be returned within 30 days of purchase to be eligible for a refund.

In order to be eligible for return, the product must be un-opened and in the same condition in which you received it.  We must have record that you ordered the product from us.

For all returns, please contact us and wait for us to give you the go-ahead before sending the product back.  We cannot accept returns if you did not contact us before sending the product back.

If you receive a damaged product, or a product other than the one you ordered, contact us and we will make it right.

For other returns, we are not responsible for the cost of shipping the product back to us.

If we authorize the return after you contact us, once we receive the product back and confirm that it is un-opened and in the same condition in which you received it, you will be issued a refund of the product cost using the same method of payment that you used for the order.  You will not be issued a refund of the initial shipping cost, if there was any.